Customer Care
Questions before or after your order? We’re happy to help.
Need help with delivery, returns, sizing or your order? You’ll find the key information below, or you can contact us directly.
Get in touch
If you have a question about your order, delivery, returns or sizing, our team is happy to help.
Email: info@meaveivy.com
Response time: within 24 hours.
Send us a message and we’ll get back to you as soon as possible.
Delivery & Shipping
Delivery & Shipping
- UK delivery available on all orders
- Free UK delivery on all orders
- Orders processed within 24 hours
- Delivery times may vary each location
- Shipping confirmation sent by email
- Tracking details provided where available
Returns & Refunds
Returns & Refunds
- Return your item within 30 days of delivery
- Items must be unworn, unwashed and in original condition
- Tags must still be attached
- Refunds are sent to your original payment method
- Return shipping costs are the customer’s responsibility unless the item is faulty
Some items may not be eligible for return for hygiene reasons if opened or worn.
Orders & Payments
Orders & Payments
- Order confirmation sent by email after checkout
- Shipping confirmation sent once your parcel has been dispatched
- Double-check your delivery details before placing your order
- Changes or cancellations may not be possible once an order has been processed
- All payments are handled securely
- Major debit and credit cards accepted
- Additional payment methods may be shown at checkout
Product & Sizing
Product & Sizing
- Size guidance is available on product pages where applicable
- Check the product description for fit notes
- If you are between sizes, use the fit guidance provided
- Colours may vary slightly depending on screen settings
- Need sizing advice? Contact us before placing your order
Frequently Asked Questions
How long does delivery take?
Orders are usually processed within 24 hours. Delivery time depends on your location and shipping option.
Can I return an item?
Yes, eligible items can be returned within 30 days of delivery.
Can I change or cancel my order?
Please contact us as soon as possible. Once your order has been processed, changes may no longer be possible.
When will I receive my refund?
Once your return has been approved, your refund will be sent to your original payment method. Please allow a few working days for it to appear.
What if my item arrives faulty?
Please contact us with your order number and clear images, and we’ll help as quickly as possible.
